FAQ
Tickets
What's the difference between regular and VIP tickets?
With a regular ticket, you get access to the festival grounds and all the stages where the program will take place.
The VIP ticket includes a special elevated sector next to the stage, with a better view of the Main stage, bar tables, private bars, waiters, and toilets, along with special sponsor activations, where the number of spots is limited.
Is the ticket valid for all concerts and DJ performances?
With a valid ticket, every visitor can visit the entire festival area without any problems and attend all the music events at the festival that day.
Problem with your purchased ticket?
For all issues related to tickets, please contact at office@tickets.rs or call 0900 11 00 11
Where can I buy tickets in Kragujevac?
The points of sale in Kragujevac for buying tickets are:
Delfi Knjizara Kragujevac
Kralja Aleksandra I Karađorđevića 30
Malutas travel
Miloja Pavlovica 9
OMV – Kragujevac
Kneza Mihajla bb
Trafika 11
Kralja Petra I 32v
For availability in other cities, see HERE.
Do children pay admission and what is the guardian's responsibility?
Children up to 10 years old do not pay admission.
It is the duty of all minors to have an adult guardian next to them. The guardian must have his valid ticket and sign a statement at the entrance that he is fully criminally and materially responsible for the minor with whom he entered the festival area.
You can download the guardian’s statement HERE.
We draw attention to the fact that it is a festival that uses loud sound and lighting, so it might bother children and more sensitive festival visitors.
Is it possible to leave the festival and return with the same ticket?
With a valid ticket, entry is possible only once, so if the visitor leaves the festival area at some point, he will not be able to return.
Where can I exchange VIP tickets?
Before entering the Arsenal Fest venue, you can exchange your VIP ticket for a VIP wristband at a clearly marked location. The wristband serves as your entry to the VIP area indicated on it.
Each wristband can be used by only one person, whether it is part of a wristband set or an individual wristband.
It is mandatory to wear the wristband at all times.
Camp
Where is Arsenal Camp located?
Arsenal Camp is located in Veliki Park in Kragujevac, right next to the entrance to the Cika Daca stadium – Kralja Milana IV 102.
Where can I buy tickets for Arsenal Camp?
Tickets can be purchased through the Tickets.rs service and at all their sales points, and in Kragujevac at the following locations:
Delfi Bookstore Kragujevac
Kralja Aleksandra I Karađorđevića 30
Malutas Travel
Miloja Pavlovića 9
OMV – Kragujevac
Kneza Mihajla bb
Trafika 11
Kralja Petra I 32v
Are camper trailers allowed in Arsenal Camp?
If you want to sleep in a camper, van, or car, you can park within the Cika Daca stadium, but only in the designated vehicle park area. The grassy area is reserved for tents and sleeping bags.
Each camper must purchase an Arsenal Camp ticket. The ticket only provides a place in the camp and does not grant entry to the festival.
It is up to you to provide everything else.
Although the camp is open 24 hours, it is necessary to respect other campers and the camp’s schedule.
Can I bring in drinks, food and tobacco?
Food, drinks, and cigarettes are allowed to be brought into the Camp.
Fire / gas / portable camping devices?
Bringing in gas canisters, camping stoves, and lighting campfires is prohibited in the camping area.
Can I enter the festival with a camp ticket?
A camp ticket does not grant you access to the festival grounds.
The ticket only provides you with a spot in the camp, and it is up to you to bring everything else—such as a tent, sleeping bags, and anything else you might need for the three days of the festival. The organizers will provide all necessary facilities for maintaining hygiene.
The Arsenal Camp is located in Veliki Park in Kragujevac, right next to the entrance to the Cika Daca Stadium.
General
Where is the festival program held?
Arsenal Fest is held in the area of the old military factory in Kragujevac – Knezev Arsenal, which is located in the very center of the city.
The address of the location is: Trg Topolivaca bb, 34000 Kragujevac, Serbia
Click for map:
https://goo.gl/maps/TXwyusr6rM5v6FCb7
Is there a seating area at the festival?
There is a Chill Zone at the Arsenal Fest where you can sit and relax. The exact location will be indicated on the festival map, which we will be releasing soon.
Where can I charge my phone?
At the festival, there will be clearly marked spots where festivalgoers can recharge their mobile devices.
Do people with disabilities have any privileges?
People with disabilities will have free entry to the festival and festival program, while their companions/guardians will pay the standard ticket price.
It is necessary to bring a document confirming the disability if it is not visible.
There is no specially designated area for people with disabilities within the festival grounds.
Food, drink and tobacco?
You can bring cigarettes and tobacco to the festival, but not food and drinks.
Pets at the festival?
Pets are allowed on the festival grounds, but due to the crowds and high volume of people, it is not recommended for their safety.
Does Arsenal Fest have its own parking area?
There is no designated festival parking for visitors.
However, there are several parking options nearby:
Trg Crvenog Barjaka parking, 200m from Knezev Arsenal;
Hotel “Kragujevac” parking, 200m away;
Court parking (near Vartex), 800m away;
Department Store parking, 800m away;
City Garage (multi-level), 1km away, located behind the Srce pastry shop;
What am I not allowed to bring to the festival?
You are NOT allowed to bring the following items into the festival: drugs, weapons, bottles or cans, food and drinks purchased outside the festival grounds, deodorants or perfumes, cameras or camcorders.
Cashless
What is cashless?
Cashless means a contactless payment system. This means that all payments within the festival area will be made through payment cards, which will be available in the camp and at the festival itself, at clearly marked places.
The purchase of cards can be made in cash, or via payment cards.
When collecting the card, it is necessary to pay a deposit in the amount of 100 rsd, and then pay the desired amount for purchases at the festival area.
When making a purchase, it is necessary to touch the card to the marked place on the device, and after a sound signal, a certain amount of money will be automatically deducted from the card.
The available balance on the card can be checked at any point of sale by touching the card to the contactless payment machine.
The organizers of Arsenal Fest are not responsible for compensation in case of loss or damage of the payment card.
Paying at the festival?
Payment at the festival will be done by tapping the Cashless card at designated locations.
Can Cashless cards be purchased before the start of the festival?
Cashless cards can be purchased as soon as the festival gates open, and you will be notified of the exact time soon.
What is the PIN code of my Cashless card?
Cashless cards do not have a unique PIN code, all transactions are completed by tapping at payment terminals.
What if I lose my Cashless card?
The festival organizers are not responsible for lost Cashless payment cards. In case of a lost card, it is possible to obtain a new one at any time.